Remote Customer Care Specialist - Support & Resolution

Sales Match; Greensboro (NC); Remote; USD 39,000 - 55,000; Full time

Job summary

Sales Match is seeking a Customer Care Specialist to handle inquiries via phone, email, and live chat from a remote location in the United States. The role supports customer questions, service concerns, and follow-through to bolster confidence and loyalty.

Working within the support team, you will use Zendesk, Five9, LiveChat, and Salesforce to resolve issues, document interactions, and escalate when needed. Strong communication and a customer-first mindset are essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer care or support experience preferred.
• Experience with multi-channel customer conversations.
• Familiarity with approved product/service information and tickets.

Responsibilities

• Review incoming questions in Zendesk and prioritize tickets.
• Answer calls via Five9 and clarify concerns.
• Respond to emails and LiveChat, tailoring explanations.
• Check CRM (Salesforce) before guiding customers.
• Escalate unresolved issues with notes and outcomes.
• Record interactions and follow up as needed.

Skills

Customer care experience

Multi-channel support

Clear communication

Problem-solving

Education

High school diploma or equivalent

Tools

Zendesk

Five9

LiveChat

Salesforce

Job description

Sales Match is seeking a Customer Care Specialist to handle inquiries via phone, email, and live chat from a remote location in the United States. The role supports customer questions, service concerns, and follow-through to bolster confidence and loyalty.

Working within the support team, you will use Zendesk, Five9, LiveChat, and Salesforce to resolve issues, document interactions, and escalate when needed. Strong communication and a customer-first mindset are essential.