Customer Service Specialist – Multichannel Support

Talentify; Sanford (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off (PTO)

401(k) with Company match

Holiday Pay

Supplemental Insurances

Job summary

Online Labels Group is seeking a Customer Service Representative to assist customers via phone, tickets, or chat, offering solutions and resolving issues. The role emphasizes clear communication and empathetic support in a fast-paced environment.

Experience ranges 0-2 years, with training shifts and a daytime schedule Monday through Friday. The position pays $16.00 per hour to start and provides comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, and more.

Qualifications

• 0-2 years in customer service or similar role.
• Excellent organization, attention to detail, and follow-up skills.
• Strong written and verbal communication skills.
• Self-motivated and solution-oriented.

Responsibilities

• Handle incoming calls, tickets, and live chat from customers.
• Communicate to ensure all needs are understood and addressed.
• Provide labeling knowledge and solutions for orders.
• Quote blank labels, custom die creations, and small business printing.

Skills

Customer service

Communication skills

Typing speed

Team collaboration

Problem solving

Multitasking

CRM software

Tools

CRM systems

Microsoft Office

Job description

Online Labels Group is seeking a Customer Service Representative to assist customers via phone, tickets, or chat, offering solutions and resolving issues. The role emphasizes clear communication and empathetic support in a fast-paced environment.

Experience ranges 0-2 years, with training shifts and a daytime schedule Monday through Friday. The position pays $16.00 per hour to start and provides comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, and more.