Operations Associate

City of New York; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work up to 2 days per week

Public service loan forgiveness info

Job summary

City of New York seeks a detail-oriented Clerical Associate for the Income Execution Unit. You will process new cases, prepare court-related documents, and manage correspondence and payments with accuracy.

Requires a high school diploma or equivalent and typing speed of 100 wpm. The position offers a hybrid work arrangement and residency within NYC is typically expected for City employees.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes per minute.

Responsibilities

• Process and enter new Income Executions cases with accuracy, ensuring complete information.
• Prepare documentation for mailing to Debtor or Employer per guidelines.
• Handle correspondence follow-ups on cases as needed.
• Apply payments and maintain up-to-date notes and filings.
• Respond to phone inquiries and in-person inquiries.

Skills

Attention to detail

Typing speed 100 wpm

Communication

Independent work

Data entry

Mathematical calculations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring. The Sheriff Office’s Income Execution Unit coordinates the processing and data entry of court enforcement matters, review payments and mathematical computations, apply monetary executions to the appropriate cases, and ensure that required funds are properly collected and deposited in accordance with established policies and procedures. Additionally, the unit oversees outgoing payments, correspondence, records management, supplies, and daily administrative functions while providing support to staff and completing special projects as directed by the Head of Department.

The Income Execution Unit is seeking a detail-oriented, and self-starting individual, to serve as an Operations Associate. Reporting to the Director of Income Execution, under general supervision, with some latitude for independent initiative and judgment, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Process and enter new Income Executions cases received by the unit, ensuring all pertinent information needed is without errors.
• Prepare the appropriate documentation for mailing to Debtor and /or Employer as needed, according to Income Execution guidelines.
• Operate and follow-up with correspondence on cases when needed, and upon request including but not limited to, requests for executions from courts where appropriate.
• Adhere to policies and procedures in applying payments received on cases.
• Close cases and return executions to courts or Attorneys.
• Maintain an accurate filing system.
• Respond to phone calls and in person inquiries.
• Ensure cases are to date with accurate notes and actions taken.
• Assist supervisor with various clerical duties upon request.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Strong attention to detail and accuracy when reviewing payment records, receipts, and data entries
• Ability to perform basic mathematical calculations and reconcile payments accurately
• Check records for accuracy of information and for conformity with established policy and procedures
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Strong written, verbal, and interpersonal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to work independently, take initiative, and manage multiple tasks effectively
• Demonstrated commitment to professional customer service and the ability to communicate effectively with staff, supervisors, participants, organizations and government agencies

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.