Public Finance Customer Service Specialist

NYC Department of Finance; New York (NY); Hybride; USD 47 000 - 53 000; Plein temps

Résumé du poste

The Queens Business Center of the NYC Department of Finance is seeking a dedicated, detail-oriented Customer Service Specialist. Reporting to the Business Center Supervisor, the role includes greeting customers, resolving requests, processing parking and real estate agreements, and handling hearings support.

Qualifications include a four-year high school diploma, one year of clerical experience, and a typing speed of 100 keystrokes per minute; strong verbal and written communication; and

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Typing speed of at least 100 keystrokes per minute.
• Excellent verbal and written communication with ability to remain calm under pressure.

Responsabilités

• Greet customers entering the Business Center and identify their needs.
• Review and resolve moderate to difficult customer requests.
• Issue parking and real estate agreements, process parking adjustments and issue ticket images for hearings.
• Process booted and towed releases.
• Reconcile bank deposits for cash and credit card payments.
• Handle and research property-related issues and payments for taxpayers; process adjustments for parking tickets.
• Collect and analyze performance metrics for all five Business Centers and prepare reports for management.
• Provide customer service assistance in all Finance Borough Offices, including overtime as needed.
• Assist supervision of staff performing clerical activities and support Business Center managers.

Connaissances

Typing 100 wpm

Excellent verbal and written comms

Calm under pressure

Customer service

Formation

High school diploma or equivalent

Outils

STARS system

Property Tax System (PTS)

Description du poste

The Queens Business Center of the NYC Department of Finance is seeking a dedicated, detail-oriented Customer Service Specialist. Reporting to the Business Center Supervisor, the role includes greeting customers, resolving requests, processing parking and real estate agreements, and handling hearings support.

Qualifications include a four-year high school diploma, one year of clerical experience, and a typing speed of 100 keystrokes per minute; strong verbal and written communication; and