Remote Customer Service Specialist

Visa Hunt; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Service 1st Contractors in the United States is seeking a dedicated Customer Service Representative to welcome customers and help them meet their goals. This role emphasizes problem solving, relationship building, and clear communication across in-person and phone channels in a remote-friendly setup.

You will handle routine requests, navigate internal resources, prepare reports, and ensure compliance with regulatory and security procedures while delivering a warm, professional service to our

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy.
• Able to work in a fast-paced environment.
• Basic computer and data-entry skills.

Responsibilities

• Provide customer service via in-person or telephone.
• Resolve service requests through research and escalation.
• Investigate and resolve problems for employees and customers.
• Build and maintain relationships with customers.
• Handle inquiries and route calls appropriately.
• Prepare reports and forms accurately.
• Follow security procedures and comply with laws.

Skills

Reading instructions

Writing simple correspondence

Presenting information

Basic arithmetic

Rates, ratios, percent

Common sense reasoning

Problem solving with variables

Verbal upsell skills

Computer basics

Adaptability

Attention to detail

Education

High school diploma or GED

Job description

Service 1st Contractors in the United States is seeking a dedicated Customer Service Representative to welcome customers and help them meet their goals. This role emphasizes problem solving, relationship building, and clear communication across in-person and phone channels in a remote-friendly setup.

You will handle routine requests, navigate internal resources, prepare reports, and ensure compliance with regulatory and security procedures while delivering a warm, professional service to our