Remote Customer Service Specialist

Talentoma; Utah; On-site; USD 32,000 - 42,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Service Specialist to provide responsive customer assistance from home. This full-time role emphasizes clear communication, careful documentation, and following established service processes to resolve routine questions.

You will respond to inquiries via approved channels, document interactions, update records, and escalate when needed. Onboarding includes remote training and opportunities to grow within a U.S.-based team.

Qualifications

• Entry-level role requiring strong communication and documentation.
• Ability to follow established service processes.
• Comfortable learning CRM and support platforms.

Responsibilities

• Respond to customer questions through approved channels.
• Identify customer needs through attentive listening.
• Assist customers with routine service requests.
• Document interactions and resolution details.
• Update customer records following each interaction.
• Escalate requests that require additional support.
• Monitor pending customer requests and follow-up tasks.
• Maintain professional communication throughout each interaction.
• Support consistent service quality and customer satisfaction.
• Entry-level applicants are encouraged to apply.

Skills

Strong communication

Active listening

Customer-focused

Verbal communication

Written communication

Remote work

CRM systems

Support platforms

Attention to detail

Organizational skills

Independent work

Basic computer skills

Education

No formal degree required

Tools

CRM platforms

Support platforms

Job description

The Remote Customer Service Specialist is an entry-level, full-time remote position focused on providing responsive customer assistance and resolving routine service questions. The role requires strong communication, careful documentation, and the ability to follow established service processes.

• Respond to customer questions through approved channels.
• Identify customer needs through attentive listening.
• Assist customers with routine service requests.
• Document interactions and resolution details.
• Update customer records following each interaction.
• Escalate requests that require additional support.
• Monitor pending customer requests and follow-up tasks.
• Maintain professional communication throughout each interaction.
• Support consistent service quality and customer satisfaction.
• Entry-level applicants are encouraged to apply.
• Strong verbal and written communication.
• Excellent active listening abilities.
• Customer-focused and professional approach.
• Comfortable communicating by phone and digitally.
• Basic computer and internet skills.
• Comfortable learning CRM and support platforms.
• Strong attention to detail.
• Good organizational skills.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and training.
• Clearly defined support and escalation workflow.