Customer Service Representative - RemodelBoom (Remote)

Ghanapose; Northern (KY); Hybrid; USD 5,500 - 8,300; Full time

Job summary

RemodelBoom is seeking a Customer Service Representative to engage with U.S.-based clients via SMS and schedule in-person appointments as needed. You will manage multiple conversations, track responses, and ensure timely client communications from a remote setup.

The role requires excellent English, reliability, and comfort navigating multiple tools, including spreadsheets, in a fast-paced environment.

Qualifications

• Must have excellent spoken and written English (C2).
• Experience communicating with U.S.-based clients.
• Highly reliable and detail-oriented.
• Proficient in Google Sheets or Microsoft Excel.
• Capable of working independently.

Responsibilities

• Communicate professionally with U.S.-based clients and team members.
• Follow up with clients via SMS regarding scheduling queries.
• Maintain and organize internal spreadsheets, trackers, and project docs.
• Ensure consistent and professional communication with all clients.
• Support the daily operations of the team.

Skills

English fluency

US client communication

Reliability

Excel/Sheets

Independent worker

Tools

Google Sheets

Microsoft Excel

Job description

Home JOBS Customer Service Representative - RemodelBoom (Remote)

Customer Service Representative - RemodelBoom (Remote)

We’re looking for a confident, reliable, and tech-savvy Customer Service Representative to join our team. In this role, you’ll use a variety of communication platforms to engage with leads via SMS with the goal of scheduling in-person appointments. You’ll manage multiple conversations at once, assist in tracking lead responses, update call records, and ensure that all client-facing communication is timely and effective.

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This role is ideal for someone who excels at written communication, enjoys a fast-paced and structured environment, and is comfortable navigating multiple tools and systems throughout the day.

Key Responsibilities

• Communicate professionally with U.S.-based clients and team members
• Follow up with clients via SMS regarding scheduling queries
• Maintain and organize internal spreadsheets, trackers, and project docs
• Ensure consistent and professional communication with all clients
• Support the daily operations of the team

Required Skills

• Excellent spoken and written English communication skills (must be C2 fluent)
• Very comfortable communicating with U.S.-based clients and leads
• Highly reliable and detail-oriented
• Strong proficiency in Google Sheets or Microsoft Excel
• Professional, proactive, and comfortable working independently

Pay & Work Schedule

Pay: $4.50/hour (USD)

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RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you’ll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

About Ghana Pose

Ghana Pose is a blog dedicated to job seekers, launched on 1st March 2021 with a dream to bridge the gap between job seekers and employers.The main goal of starting this blog is to build an active community of job seekers and employers so that they amplify genuine jobs in an easy manner.

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