Remote Customer Service & Sales Agent

AnswerNet; Akron (OH); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Benefits after 60 days

Work from home option

Job summary

AnswerNet is seeking a Customer Service Agent for remote and on-site roles in Akron, OH. This full-time position offers work-from-home flexibility with on-site options, paying $16 per hour. Hours vary across seven days.

Responsibilities include handling high volumes of inbound and outbound calls, identifying customer needs, providing accurate information, meeting service targets, resolving issues, and documenting interactions. Benefits accrue after 60 days for full-time employees.

Qualifications

• Proven customer support experience or client service background.
• Track record of meeting or exceeding quotas.
• Strong phone handling, active listening and communication skills.
• Customer-oriented with adaptability to different personalities.
• Excellent verbal and written communication; able to multitask.
• At least 1 year in a high-volume call center.
• Experience with inbound and outbound calls; typing proficiency.
• Flexible scheduling and work hours.

Responsibilities

• Manage large amounts of inbound calls and outbound calls.
• Identify customer needs to achieve satisfaction.
• Provide accurate information using appropriate tools.
• Meet personal/customer service sales targets and call quotas.
• Resolve complaints with timely solutions and follow-up.
• Record customer interactions and process accounts.
• Adhere to communication procedures and policies.
• Go the extra mile to engage customers.

Skills

Customer support

Call center

Active listening

Communication skills

Typing

Multitasking

Inbound outbound calls

Sales targets

Phone etiquette

Adaptability

Tools

Automatic dialer

Job description

AnswerNet is seeking a Customer Service Agent for remote and on-site roles in Akron, OH. This full-time position offers work-from-home flexibility with on-site options, paying $16 per hour. Hours vary across seven days.

Responsibilities include handling high volumes of inbound and outbound calls, identifying customer needs, providing accurate information, meeting service targets, resolving issues, and documenting interactions. Benefits accrue after 60 days for full-time employees.