Call Center Agent Remote and On site Akron Ohio

AnswerNet; Akron (OH); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Benefits after 60 days

Work from home option

Job summary

AnswerNet is seeking a Customer Service Agent for remote and on-site roles in Akron, OH. This full-time position offers work-from-home flexibility with on-site options, paying $16 per hour. Hours vary across seven days.

Responsibilities include handling high volumes of inbound and outbound calls, identifying customer needs, providing accurate information, meeting service targets, resolving issues, and documenting interactions. Benefits accrue after 60 days for full-time employees.

Qualifications

• Proven customer support experience or client service background.
• Track record of meeting or exceeding quotas.
• Strong phone handling, active listening and communication skills.
• Customer-oriented with adaptability to different personalities.
• Excellent verbal and written communication; able to multitask.
• At least 1 year in a high-volume call center.
• Experience with inbound and outbound calls; typing proficiency.
• Flexible scheduling and work hours.

Responsibilities

• Manage large amounts of inbound calls and outbound calls.
• Identify customer needs to achieve satisfaction.
• Provide accurate information using appropriate tools.
• Meet personal/customer service sales targets and call quotas.
• Resolve complaints with timely solutions and follow-up.
• Record customer interactions and process accounts.
• Adhere to communication procedures and policies.
• Go the extra mile to engage customers.

Skills

Customer support

Call center

Active listening

Communication skills

Typing

Multitasking

Inbound outbound calls

Sales targets

Phone etiquette

Adaptability

Tools

Automatic dialer

Job description

Customer Service Agent - Remote and on site positions available

Job Type: Full Time - Work from Home

Hours: Varies with flexibility across all seven days of the week.

Salary: $16.00

Benefits: Available after 60 days for full-time employees

Job Duties / Responsibilities / Essential Functions:

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Flexibility with scheduling and work hours
• At least 1 year of previous high-volume call center experience
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Experience in both Inbound and Outbound environments

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.