Remote Customer Service Representative — Vancouver Area

Cubic Corporation; United States; À distance; USD 25 000 - 26 000; Plein temps

Résumé du poste

Cubic Transportation Systems is seeking a Customer Service Representative to be the primary contact in a call center environment. The role focuses on delivering exceptional service, handling transactions, resolving inquiries, and upholding company policies and performance metrics.

Responsibilities include responding to calls, processing payments and refunds, recording interactions accurately, and guiding customers on products and services while meeting KPIs.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in call center/retail or high-volume environment preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in computer systems and data entry; CRM or call center platforms a plus.
• Availability to work extended hours, weekends or holidays.

Responsabilités

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
• Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely resolution.
• Provide clear and accurate information regarding products, fare media, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
• Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy.

Connaissances

Communication

Problem-solving

Interpersonal skills

Data entry

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Cubic Transportation Systems is seeking a Customer Service Representative to be the primary contact in a call center environment. The role focuses on delivering exceptional service, handling transactions, resolving inquiries, and upholding company policies and performance metrics.

Responsibilities include responding to calls, processing payments and refunds, recording interactions accurately, and guiding customers on products and services while meeting KPIs.