Remote Customer Service Representative - Kentucky

SolvOne, LLC; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation and sick time

401(k) company match

Referral bonuses

Wellness programs

Employee recognition program

Job summary

SolvOne, LLC is hiring Remote Customer Service Representatives to support our 24/7 customer service and dispatch operation in the fueling industry. You will handle calls, document problems, create service cases, and coordinate contractor dispatch from your home.

This fast-paced contact center role is performed remotely with a set schedule and remote training starting mid-November. Benefits and opportunities for advancement are provided.

Qualifications

• At least 1 year of customer service experience.
• Must reside in Lexington, Kentucky hiring area.
• Able to pass pre-employment drug screen and background check.

Responsibilities

• Answer incoming customer calls and provide professional customer service.
• Gather accurate information and document maintenance issues.
• Create and update service cases.
• Contact and dispatch contractors to customer locations.
• Coordinate information between customers, contractors, and internal teams.
• Follow established procedures and on-screen instructions.
• Learn and use multiple software systems and petroleum-industry terminology.
• Prioritize requests and manage multiple details accurately.

Skills

Customer service

Communication skills

Dependability

Punctuality

Problem solving

Organization

Typing / Computer basics

Tools

Microsoft Office

Outlook

Internet navigation

Job description

SolvOne is hiring Remote Customer Service Representatives to support our 24/7 customer service and dispatch operation. We provide maintenance support to customers in the fueling industry. When a gas station experiences an equipment or maintenance issue, our CSRs answer the call, document the problem, create a service case, and coordinate the dispatch of a qualified contractor.

This is a fast-paced contact center position performed from home. During your scheduled shift, you will work at your computer handling incoming calls and customer requests, often back-to-back during busy periods.

Position Details

• Starting pay: $18.00 per hour
• 100% remote
• Company-provided computer and equipment
• Paid remote training beginning in Mid-November
• Set work schedule
• Benefits and opportunities for advancement

Available Schedules

Morning Shift: Sunday, Monday, Wednesday, Thursday 7:00 AM -- 5:30 PM EST

Morning: Thursday to Sunday 9:00 AM -- 7:30 PM EST

Swing Shift: Tuesday to Saturday 2:30 PM -- 11:00 PM EST

What You'll Do

• Answer incoming customer calls and provide professional customer service
• Gather accurate information and document maintenance issues
• Create and update service cases
• Contact and dispatch contractors to customer locations
• Coordinate information between customers, contractors, and internal teams
• Follow established procedures and on-screen instructions
• Learn and use multiple software systems and petroleum-industry terminology
• Prioritize requests and manage multiple details accurately

What This Remote Job Looks Like

Working from home eliminates the commute, but this is still a structured contact center environment. You will need to:

• Be at your workstation and ready to take calls throughout your scheduled shift
• Handle a steady volume of calls, including back-to-back calls during busy periods
• Work at a computer and use a phone/headset for most of the day
• Maintain reliable attendance and return from scheduled breaks on time
• Have a quiet, dedicated workspace with reliable high-speed internet
• Give your full attention to the job and not provide care for others during work hours

What We're Looking For

• Must reside in Lexington within the Kentucky hiring area
• At least 1 year of customer service-related experience
• Strong communication and customer service skills
• Dependability and punctuality
• Good organization, accuracy, and attention to detail
• Ability to problem-solve and prioritize
• Comfortable learning new software, procedures, and terminology
• Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation
• Ability to successfully complete computer skills testing, training evaluations, and the trial service period
• Ability to pass a pre-employment drug screen and background check
• Bilingual skills are a plus, but not required

What We Offer

SolvOne provides small-group training, ongoing coaching, performance feedback, and opportunities to grow into other areas of the company as positions become available, including Technical Support, Project Management, Training, and Leadership.

Benefits include medical and dental insurance, life and long-term disability insurance, paid vacation and sick time, holiday pay, 401(k) company match, referral bonuses, wellness programs, and employee recognition programs.

We believe great work should be recognized. Through our employee recognition program, CSRs can earn kudos, badges, and coins for achievements such as providing extra coverage and being recognized for outstanding performance, and those coins can be redeemed for gift cards.

If you enjoy helping customers, staying organized, and working in a busy environment where every call brings a new problem to solve, we'd like to hear from you.