Remote Customer Service Representative - SolvOne

SolvOne, LLC; Nashville (TN); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Company-provided computer

Remote training

Structured work schedule

Advancement opportunities

Job summary

SolvOne, LLC is hiring for a remote customer service representative based in Tennessee. You will handle calls, gather data, document issues, and create service cases while coordinating with contractors and internal teams.

The role requires reliable attendance, ability to learn multiple software systems, and good organizational skills. Training will be provided, with set schedules and opportunities for advancement within the company.

Qualifications

• Must reside in Tennessee within the Nashville hiring area.
• At least 1 year of customer service-related experience.
• Strong communication and customer service skills.
• Dependability and punctuality.
• Good organization, accuracy, and attention to detail.
• Ability to problem-solve and prioritize.
• Comfortable learning new software, procedures, and terminology.
• Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation.
• Ability to pass a pre-employment drug screen and background check.
• Bilingual skills are a plus, but not required.

Responsibilities

• Answer incoming customer calls and provide professional customer service.
• Gather accurate information and document maintenance issues.
• Create and update service cases.
• Contact and dispatch contractors to customer locations.
• Coordinate information between customers, contractors, and internal teams.
• Follow established procedures and on-screen instructions.
• Learn and use multiple software systems and petroleum-industry terminology.
• Prioritize requests and manage multiple details accurately.

Skills

Customer service

Communication

Dependability

Punctuality

Organization

Problem solving

Software learning

Microsoft Office

Outlook

Internet navigation

Tools

Microsoft Office

Outlook

Job description

Position Details

• Starting pay: $18.00 per hour
• 100% remote
• Company-provided computer and equipment
• Paid remote training beginning in Mid-November
• Set work schedule
• Benefits and opportunities for advancement

Available Schedules

• Morning Shift: Sunday, Monday, Wednesday, Thursday 6:00 AM – 4:30 PM CT
• Morning: Thursday to Sunday 8:00 AM – 6:30 PM CT
• Swing Shift: Tuesday to Saturday 1:30 PM – 10:00 PM CT

What You’ll Do

• Answer incoming customer calls and provide professional customer service
• Gather accurate information and document maintenance issues
• Create and update service cases
• Contact and dispatch contractors to customer locations
• Coordinate information between customers, contractors, and internal teams
• Follow established procedures and on-screen instructions
• Learn and use multiple software systems and petroleum-industry terminology
• Prioritize requests and manage multiple details accurately

What This Remote Job Looks Like

Working from home eliminates the commute, but this is still a structured contact center environment. You will need to:

• Be at your workstation and ready to take calls throughout your scheduled shift
• Handle a steady volume of calls, including back-to-back calls during busy periods
• Work at a computer and use a phone/headset for most of the day
• Maintain reliable attendance and return from scheduled breaks on time
• Have a quiet, dedicated workspace with reliable high-speed internet
• Give your full attention to the job and not provide care for others during work hours

What We’re Looking For

• Must reside in Tennessee within the Nashville hiring area
• At least 1 year of customer service-related experience
• Strong communication and customer service skills
• Dependability and punctuality
• Good organization, accuracy, and attention to detail
• Ability to problem-solve and prioritize
• Comfortable learning new software, procedures, and terminology
• Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation
• Ability to successfully complete computer skills testing, training evaluations, and the trial service period
• Ability to pass a pre-employment drug screen and background check
• Bilingual skills are a plus, but not required

What We Offer

SolvOne provides small-group training, ongoing coaching, performance feedback, and opportunities to grow into other areas of the company as positions become available, including Technical Support, Project Management, Training, and Leadership.

• Benefits and opportunities for advancement
• Medical and dental insurance
• life and long-term disability insurance
• paid vacation and sick time
• holiday pay
• 401(k) company match
• referral bonuses
• wellness programs
• employee recognition programs

We believe great work should be recognized. Through our employee recognition program, CSRs can earn kudos, badges, and coins for achievements such as providing extra coverage and being recognized for outstanding performance, and those coins can be redeemed for gift cards.