Remote Customer Service Representative - Dispatcher

SolvOne, LLC; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Work from home

Equipment provided

Paid training

Office option in Cedar Hills, OR

Job summary

SolvOne, LLC is seeking a Remote Customer Service Representative/Dispatcher to support our 24/7 petroleum client services from home. You will dispatch technicians to stations and handle customer inquiries using phone and computer systems.

A minimum of 1 year in customer service is required, along with a reliable home office setup and company-provided equipment. Oregon or SW Washington residency is required; pre-employment drug screening and background check will be conducted.

Qualifications

• Minimum 1 year of customer service experience.
• Strong internet connection and ability to set up a home office with company-provided equipment.
• Must be a resident of Oregon or SW Washington.
• Willing to undergo pre-employment drug screen and background check.

Responsibilities

• Dispatch technicians to client sites via phone and computer interactions.
• Provide superior customer service and support to clients remotely.
• Learn new policies, software, and petroleum industry knowledge.

Skills

Customer service

Dispatch coordination

Communication

Time management

Tools

Microsoft Office

Outlook

Internet navigation

Job description

Remote Customer Service Representative - Dispatcher

Remote · US Only Full-time $18.00/hr – $18.00/hr

Daily Drop — Subscriber Perk

Credit building made easy

Start fresh without a degree. Lock in 80% off credit building before day one.

Tagged:Customer Service, dispatch, remote, work from home

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com

Why apply for a Remote SolvOne Customer Service job?

• Work from the comfort of your home
• Save time and money without a commute
• Pay starts at $18.00 per hour
• Equipment provided by SolvOne
  
• Paid training begins Early June
• Option of working at our Cedar Hills, Oregon office if preferred

Morning Shift: Wednesday to Saturday 6:30 AM – 5:00 PM PT

Early Morning: Friday to Monday 5:00 AM – 3:30 PM PT

• Positive work environment: we work hard to appreciate our people
• We promote from within and encourage growth

Here's what you need:

• 1 year of customer service experience
• A strong internet connection and the ability to setup a home office with company provided equipment
• Must be a resident of Oregon or SW Washington
• Have a positive attitude, great work ethic and a passion for helping others
• Be dependable and committed to be at work on time and ready to do your best each day
• Dedicate your full attention to your work by not providing care for others during work hours
• Commit to superior service for our customers, and support them through both phone and computer interactions
• Ability to learn new information, policies and skills including software and petroleum industry knowledge
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
• Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
• Work at a desk and effectively utilize a phone and computer for the length of your shift
• Successfully pass a computer skills assessment, training evaluations, and the trial service period
• Successfully pass a pre-employment drug screen and background check
• Bilingual is a plus but not a requirement

Here’s some of what we have to offer to those that join our team:

• Work from home, with the option to work at our office in Cedar Hills if desired
• Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
• We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• A fun and rewarding environment with giveaways and employee recognition programs
• Training classes are small, so each new hire gets the individual training needed to succeed
• Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
• Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·