Customer Service Representatives- Remote

Sutherland; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training & PTO

Monthly rewards & recognition

Advancement opportunities from within

Health and Wellness programs

Job summary

Sutherland in the United States seeks remote Customer Service Representatives to handle maintenance, collection, and liquidation for an assigned accounts portfolio. You will respond to inquiries, review payment histories, and communicate statuses to customers. Hours are Monday–Friday, 7AM–7PM CST.

The role offers hourly pay, medical, dental and vision benefits, paid training and PTO, and opportunities for advancement within a supportive team.

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker.
• Strong attention to detail and ability to solve problems.
• Experience in customer service is preferred.

Responsibilities

• Review customer contracts, including surrender and principal/interest breakdowns.
• Advise customers about open or closed accounts.
• Provide information on title transfers and related processes.
• Explain available optional products to customers.
• Assist with extensions and deferrals when payments are not possible.
• Take payments and review history to update account statuses.
• Maintain accurate records of customer interactions and resolutions.
• Analyze accounts to suggest appropriate solutions and provide clear information.
• Perform manual calculations as needed.
• Work with multiple systems with support from leaders and peers.

Skills

Communication skills

Multitasking

Detail-oriented

MS Office

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representatives- Remote

Remote Full-time

Daily Drop — Subscriber Perk

Sofi checking and savings

$50 or $300 bonus account — instant cash boost

As a digital transformation company -- andGreat Place to Workcertified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

Please complete SHL testing sent to you upon application to advance to next round.

in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.

• Advise the customer of their account open and closed accounts.

• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.

• We assist customer with information on all optional products.

• Assist customer with extensions and deferral in times that may not be able to pay.

• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.

• Maintain accurate records of customer interactions, including any issues that arise and their resolution.

• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.

• Must be comfortable with manual calculations

• Must be comfortable handling multiple systems at one timeTo help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you.You will also receive:

• Hourly rate of $16/hour

• Medical, dental and vision benefits

• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)

• Additional pay incentives as well as monthly rewards & recognition programs

• Advancement opportunities – 80% of our frontline leaders have been promoted from within

• EAP & Health and Wellness programs including a personal trainerdedicated to SutherlandQualifications

• Excellent verbal and written communication skills and are a strong multitasker

• Strong attention to detail

• Drive tosolveproblems and meetgoals

• Familiarity with Microsoft Office tools

• Experience in customer service

• High school diploma or equivalentWe will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.

• Productive, quiet and distraction-free, secure place to work.

• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·