Customer Service Representative - Remote

OneTouch Direct, LLC; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat. You will troubleshoot issues, process orders and returns, and escalate complex problems to senior staff as needed.

The role requires a high school diploma or equivalent and 1–2 years of customer service experience, with strong communication skills and the ability to work independently from a home office.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet home office.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Communication skills

Problem solving

Time management

Remote work

Education

High school diploma or equivalent

Tools

Windows 11

USB headset

Job description

Customer Service Representative - Remote

Remote Full-time

Daily Drop — Subscriber Perk

Digital checking account

No-fee digital checking account — banking made simple

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Assist customers with troubleshooting issues and provide accurate solutions.

• Process orders, amendments, and returns efficiently.

• Escalate unresolved issues to senior staff when necessary.

• Provide feedback to improve customer service processes.Requirements

• High school diploma or equivalent required.

• 1-2 years of customer service experience preferred.

• Excellent communication skills, both verbal and written.

• Strong problem-solving skills and an ability to think critically.

• Ability to work independently and manage time effectively in a remote setting.

• Reliable internet connection and a quiet home office environment.

• Previous experience in a call center or remote support role is a plus.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher

• Hardwired internet connection (ethernet) required

• USB headset (not wireless) with noise-canceling features

• Webcam (external or integrated)

• Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps uploadBenefits

• Health Care Plan (Medical, Dental & Vision)

• Life Insurance (Basic, Voluntary & AD&D)

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·