Customer Service Representative 841990

Stivers Staffing Services; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Prescription coverage

Job summary

Stivers Staffing Services is seeking a temporary Customer Service Representative in Columbus, OH. You will be the go-to contact for customers, handling chat, email, and phone inquiries to deliver outstanding service and positive experiences.

The role offers a first-shift schedule (8 AM–4:30 PM) in-office, with overtime as needed. Ideal candidates have 1–2 years of customer service experience and a professional, empathetic demeanor.

Qualifications

• 1–2 years of customer service experience (chat and email support); e-commerce experience is a plus.
• Strong research, troubleshooting, and problem-solving skills.
• Proficiency in Microsoft Office and general administrative tasks.
• A professional, positive, and supportive demeanor, especially in challenging interactions.

Responsibilities

• Respond to customer inquiries via chat and email with professionalism and empathy.
• Resolve product, order, shipping, and return issues; escalate complex problems as needed.
• Advise customers on return and warranty processes, process replacements when applicable.
• Communicate trends and insights to the broader team to inform improvements.
• Cross-sell or refer products and services to enhance the customer experience and drive brand loyalty.

Skills

Customer service experience

Communication skills

Microsoft Office

Problem-solving

Chat & email support

Tools

CRM software

Job description

Customer Service Agent - Urgently hiring in Columbus!Job Title: Customer Service RepresentativePay: $18.50 /hrHours: 8 AM - 4:30 PMStart Date: ASAPLooking for a fulfilling opportunity where you can make a difference? Join a dynamic and supportive team as a temporary Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day.In this role, you will be the go-to contact for customers, providing outstanding service through chat, email, and phone. If you're a problem-solver with excellent communication skills, a customer-first mindset, and thrive in a fast-paced environment, we want you on the team in Columbus!What You'll DoAs a Customer Service Representative, you will be responsible for:Responding to customer inquiries via chat and email with professionalism and empathyEfficiently resolving product, order, shipping, and return issues, while escalating complex problems as neededAdvising customers on return and warranty processes, providing solutions, and processing replacements if applicableCommunicating trends, issues, and customer insights to the broader team to help inform improvementsCross-selling or referring products and services to enhance customer experience and drive brand loyaltyWhat You'll BringThe ideal candidate for this role will have:1–2 years of customer service experience (chat and email support); e-commerce experience is a plusStrong research, troubleshooting, and problem-solving skillsProficiency in Microsoft Office and general administrative tasksA professional, positive, and supportive demeanor, especially in challenging interactionsWhy Join Us in Columbus?Be part of a supportive team culture in a fast-paced environmentGain valuable experience in the field and make a meaningful impactEnjoy affordable health and prescription coverage with no waiting periodLocation & ScheduleThis temporary customer service position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime.Ready to Take the Next Step?If you're ready to start a rewarding opportunity as a temporary Customer Service Representative in Columbus, apply today or contact our recruiting team to learn more. Don’t wait, we’re hiring now!#SSO