Remote Customer Service Representative | Client Benefits Representative | Work From Home

RemoteFetch; Cleveland (OH); Remote; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Retirement Opportunities

Residual Income & Renewals

Career Advancement

Leadership Development

Job summary

AO, a proud member of the Globe Life family, offers remote Customer Service Representatives to connect with clients via Zoom, explain benefit options, and guide enrollment from home. Training, mentorship, and licensing guidance are provided to help you succeed in a performance-based role.

Experience in customer service is welcomed but not required; the position emphasizes self-motivation, reliability, and comfort with online tools within a supportive remote team.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong communication and interpersonal skills.
• Self-motivated and dependable.
• Comfortable using Zoom and online technology.
• Basic computer proficiency and reliable internet.

Responsibilities

• Meet with clients virtually using Zoom.
• Build long-term relationships through excellent service.
• Explain benefit options and enrollment process.
• Maintain accurate client records and documentation.
• Participate in weekly coaching and remote training.
• Work independently with a supportive remote team.

Skills

Strong communication

Customer service

Interpersonal skills

Relationship-building

Self-motivated

Zoom proficiency

Online technology

Time management

Organization

Tools

Zoom

Job description

Remote Customer Service Representative | Client Benefits Representative | Work From Home | Weekly Pay

Company: AO | Globe Life

Location: 100% Remote (United States & Canada)

Build Long-Term Client Relationships While Making a Difference

Looking for a rewarding work-from-home career where you can help people, enjoy schedule flexibility, and build long-term professional growth?

AO, a proud member of the Globe Life family, is seeking motivated, service-oriented professionals to join our team as Remote Customer Service Representatives / Client Benefits Representatives. In this fully remote role, you'll connect with clients through scheduled Zoom appointments, provide outstanding customer service, explain benefit options, and help working families protect what matters most.

For more than 70 years, AO has served union members, credit union members, associations, and their families by providing life, accident, and supplemental health insurance benefits. Our success is built on integrity, trust, and lasting relationships.

No previous insurance experience is required

We provide comprehensive training, mentorship, and licensing guidance to help you succeed.

What You'll Do

• Meet with clients virtually using Zoom.
• Build long-term relationships through exceptional customer service.
• Explain life, accident, and supplemental health benefit options.
• Guide clients through the enrollment process.
• Answer client questions and provide ongoing support.
• Maintain accurate client records and documentation.
• Participate in weekly coaching, virtual training, and professional development.
• Work independently while collaborating with a supportive remote team.

Why Join AO?

100% Remote Work

Work from anywhere in the United States or Canada with no commute.

Weekly Pay + Performance Bonuses

Earn competitive weekly income with additional incentives based on performance.

Flexible Schedule

Create a schedule that supports your career goals and personal priorities.

Stable & Growing Organization

AO experienced 20%+ growth last year, providing long-term opportunity in an established organization serving working families since 1951.

Training & Mentorship

Receive comprehensive virtual onboarding, one-on-one coaching, ongoing mentorship, and leadership development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Retirement Opportunities
• Residual Income & Renewals
• Career Advancement
• Leadership Development

Modern Remote Technology

Access industry-leading digital tools and systems designed to help you succeed while working from home.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Positive attitude with a willingness to learn.
• Self-motivated and dependable.
• Comfortable using Zoom and online technology.
• Basic computer proficiency and reliable high-speed internet.
• Strong organizational and time-management skills.

Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, or sales is welcomed but not required.

Why Candidates Choose AO

• 100% Remote Work
• Flexible Schedule
• Weekly Pay
• Performance Bonuses
• Comprehensive Training
• Career Growth Opportunities
• Leadership Development
• Long-Term Stability
• Supportive Team Environment
• Meaningful Work Helping Families

Interview Process

All interviews are conducted virtually via Zoom, providing a convenient, professional, and accessible hiring experience.

AO | Globe Life

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.