Remote Customer Service Representative

Summit Racing Equipment; Ohio; Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision,

Rx Insurance

Profit Sharing 401(k) with company

Tuition reimbursement

Flexible Spending Account

Life Insurance Policy--Company Paid

Short Term Disability--Company Paid

Paid Personal Days

Paid Sick Days

Employee Discounts

Paid Holidays

Paid Vacations

Employee Referral Bonus

Jury Duty Pay

Paid Bereavement Leave

Job summary

Summit Racing Equipment is seeking a remote Customer Care Associate to help customers with orders, track shipments, returns, warranties and part selection. You’ll use Talkdesk to provide friendly, problem-solving service and learn automotive details over time.

Qualified applicants reside in OH, FL, GA, TN or TX as the role supports a nationwide customer base. Training is provided; overtime may occur during peak times and evenings.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• ASE certifications preferred.
• Automotive knowledge or 2+ years in automotive industry preferred.

Responsibilities

• Handle inbound customer calls and provide friendly, professional service.
• Address post-sale questions and concerns.
• Use company equipment and Talkdesk to assist customers.
• Overtime may be required during peak call volume periods.

Skills

Customer service

Active listening

Multitasking

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Talkdesk

Windows OS

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!

Pay

Pay: The starting pay is $15.50 per hour, with the possibility of being offered more based on your automotive knowledge, education, and experience. The final rate will be determined from the interview process.

Position

Position: Full-Time | Remote Regular Work Schedule* Monday–Friday: 3:30 PM – Midnight ET Rotating Day Off: Tuesday, Wednesday, or Thursday Every Other Saturday: 9:00 AM – 5:30 PM ET Training Schedule: First 7 Weeks Monday–Friday: 12:30 PM – 9:00 PM ET Hands‑on training to prepare you for success. *Overtime: Required during peak call volume periods.

Job Function

Using company‑provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post‑sale related questions and concerns. Other duties to be assigned as needed.

Skills and Requirements

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency in Windows‑based computer systems and internet navigation
• Ability to listen, understand customer needs, and resolve issues using available tools and resources
• Demonstrate a willingness to learn some technical details about vehicle systems.
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co‑workers.
• Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• ASE Certifications preferred
• Automotive knowledge or at least 2 years of automotive industry experience preferred

Team Member Experience

We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630‑5570 option 2 for Human Resources.

EEO Statement

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

• Comprehensive Medical, Dental, Vision, and Rx Insurance
• Profit Sharing 401(k) with company match
• Health Club reimbursement
• Tuition reimbursement
• Flexible Spending Account
• Life Insurance Policy--Company Paid
• Short Term Disability--Company Paid
• Paid Personal Days
• Paid Sick Days
• Employee Discounts
• Paid Holidays
• Paid Vacations
• Employee Referral Bonus
• Jury Duty Pay
• Paid Bereavement Leave

Be Part Of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career!