Remote Customer Service Representative

Summit Racing Equipment; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401K program

Job summary

Summit Racing Equipment is seeking a full-time remote Customer Service Associate to handle inbound calls about shipping, returns, warranties, and parts tracking using Talkdesk, delivering friendly, accurate service from home. We value automotive knowledge and proactive problem solving; ASE certifications or automotive experience are preferred.

A high-speed internet connection and Windows familiarity are required.

Qualifications

• Customer service experience is a plus.
• Proficient with Computers and other desktop applications.
• ASE Certifications preferred.
• Automotive knowledge, at least 2 years’ experience in the automotive field preferred.

Responsibilities

• Provide excellent customer service utilizing Talkdesk for shipping, returns, warranties, refunds and tracking.
• Other duties to be assigned as needed.

Skills

Communication

Customer service

Windows

Internet skills

Multitasking

Positive attitude

Education

ASE Certifications preferred

Automotive knowledge (2+ yrs) preferred

Tools

Talkdesk

Job description

There’s more to Summit Racing Equipment than our huge selection and everyday low prices. We’re a team of enthusiasts who are passionate about customer service. We’re looking for performance-driven individuals with a genuine desire to provide the best experience possible to customers and coworkers alike. If you possess outstanding communication skills, a positive attitude, and a great work ethic, we have the job for you. Plus, you’ll work from the comfort of your own home!

When you join our team, you’ll enjoy a positive, productive atmosphere and a people-first approach to business…customers, coworkers, and community are at the center of our team members’ decisions and actions. You also get great benefits like paid time off, a generous employee discount, a 401K program, and more.

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!

Pay

Starting base rate is $15.75 with potential to earn up to $18.25 based upon automotive knowledge/education.

Schedule & Training

Regular Full time, M-F 3:30P - Midnight EST with rotating Tues, Wed, or Thurs off including every other Saturday 9A - 5:30P EST.

First 7 weeks will be paid, remote on-the-job training that will be scheduled M-F 12:30P - 9P EST. Once out of training program, overtime will be required during peak times.

Duties to be performed

• With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking.
• Other duties to be assigned as needed.

Skills and Abilities Needed

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with Windows-based desktop computer systems
• Proficiency in the use and navigation of the Internet
• Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective.
• Have strong initiative and motivation to succeed.
• Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal.
• Possess or have a sincere desire to learn some minor technical details about vehicle systems.
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production.

Experience/Education Required

• Customer service experience is a plus.
• Proficient with Computers and other desktop applications.
• ASE Certifications preferred
• Automotive knowledge, at least 2 years’ experience in the automotive field preferred.

The Team Member Experience

We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling [phone] option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.