Remote Customer Service Representative

PedrosVacations; Charlotte (NC); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Job summary

PedrosVacations is seeking a Remote Customer Service Representative to assist clients with questions, scheduling, updates, and reservations in a fully remote environment. No prior experience required; training and ongoing support are provided.

You'll handle client inquiries, keep records organized, coordinate itineraries, and follow up on pending requests, while maintaining a professional, client-focused demeanor and the ability to work independently from home.

Qualifications

• No prior experience required; training provided.
• Strong written and verbal communication skills.
• Reliable and organized with attention to detail.
• Comfort with email and online scheduling tools.

Responsibilities

• Respond to client questions and service requests.
• Provide updates and next-step information.
• Coordinate schedules, reservations, and confirmations.
• Follow up on pending requests or missing details.
• Research information when needed.
• Maintain accurate client records.
• Help keep planning details organized.

Skills

Communication skills

Organization

Multi-tasking

Independent work

Email proficiency

Job description

Remote Customer Service Representative

Work From Home | Flexible Schedule | Training Provided

We're looking for reliable, service-focused individuals to assist clients with questions, scheduling, updates, reservations, and general coordination in a remote environment.

As a Remote Customer Service Representative, you'll help clients stay informed, keep important details organized, and support planning needs involving confirmations, accommodations, transportation, activities, or itinerary information when applicable.

Previous experience is not required. Training and ongoing support are provided.

What You'll Handle

• Respond to client questions and service requests
• Provide updates and next-step information
• Coordinate schedules, reservations, and confirmations
• Follow up on pending requests or missing details
• Assist with routine changes or adjustments
• Research information when needed
• Maintain accurate client records
• Help keep planning details organized

What We're Looking For

• Strong written and verbal communication
• Good organization and attention to detail
• Reliable follow-through
• Ability to manage multiple requests
• Comfort working independently
• Familiarity with email and online systems
• Professional, client-focused attitude
• Willingness to learn new tools and processes

Experience in customer service, hospitality, reservations, scheduling, administration, retail, or client support can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools
• Opportunities to build customer-service and travel-coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the position, compensation structure, training, support, and next steps.

Apply

If you're dependable, organized, and enjoy helping clients stay informed and supported, submit your application today to be considered.