Remote Customer Service Representative

PedrosVacations; Lake Charles (LA); Remote; USD 32,000 - 42,000; Full time

Job summary

PedrosVacations is seeking a Remote Customer Service Representative to support clients from home with questions, updates, scheduling, and service needs. No in-person presence is required, and training is provided to ensure success.

You will respond to inquiries, coordinate schedules, and keep client records organized while handling multiple requests with reliability and independence.

Qualifications

• No industry experience required; training provided.
• Remote work demands reliable internet and self-discipline.
• Experience in customer service or related fields is helpful but not required.

Responsibilities

• Respond to client questions and requests.
• Provide updates and next-step information.
• Coordinate schedules and confirmations.
• Follow up on pending items.
• Keep client records accurate and organized.
• Assist with routine changes or service needs.
• Research information when needed.

Skills

Strong communication

Organization

Reliability

Independent work

Email basics

Multitasking

Willing to learn

Tools

Email systems

Job description

Remote Customer Service Representative

Work From Home | Flexible Schedule | Training Provided

We're looking for reliable, customer-focused individuals to support clients with questions, updates, scheduling, and general service needs in a remote environment.

As a Remote Customer Service Representative, you'll help keep communication clear, information organized, and client requests moving forward. Some tasks may also involve light reservation or planning support.

No previous industry experience is required. Training and ongoing support are provided.

What You'll Do

• Respond to client questions and requests
• Provide updates and next-step information
• Coordinate schedules and confirmations
• Follow up on pending items
• Keep client records accurate and organized
• Assist with routine changes or service needs
• Research information when needed

What We’re Looking For

• Strong communication skills
• Good organization and attention to detail
• Reliable follow-through
• Comfort working independently
• Basic familiarity with email and online systems
• Ability to manage multiple requests
• Willingness to learn

Experience in customer service, hospitality, administration, scheduling, or client support is helpful, but not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools
• Opportunities to build customer-service and coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions