Remote Customer Service Representative

PedrosVacations; Columbia (SC); Remote; USD 32,000 - 48,000; Full time

Job summary

PedrosVacations is seeking a Remote Customer Service Representative to assist clients with questions, updates, scheduling, and general service needs in a fully remote role. Training and ongoing support are provided to ensure smooth operations and client satisfaction.

You will respond to inquiries, manage schedules, and maintain accurate records while coordinating with clients and internal teams. Prior experience is beneficial but not required, with a focus on reliability and learning.

Qualifications

• Strong communication skills and attention to detail.
• Ability to work independently in a remote environment.
• Experience with scheduling or client support is helpful but not required.
• Comfort with email and online tools.

Responsibilities

• Respond to client questions and requests.
• Provide updates and next-step information.
• Coordinate schedules and confirmations.
• Follow up on pending items.
• Keep client records accurate and organized.
• Assist with routine changes or service needs.
• Research information when needed.

Skills

Strong communication

Organization

Reliability/Follow-through

Independent work

Multitasking

Willingness to learn

Email & online tools familiarity

Tools

Email

Online systems

Job description

Remote Customer Service Representative

Work From Home | Flexible Schedule | Training Provided

We're looking for reliable, customer-focused individuals to support clients with questions, updates, scheduling, and general service needs in a remote environment.

As a Remote Customer Service Representative, you'll help keep communication clear, information organized, and client requests moving forward. Some tasks may also involve light reservation or planning support.

No previous industry experience is required. Training and ongoing support are provided.

What You'll Do

• Respond to client questions and requests
• Provide updates and next-step information
• Coordinate schedules and confirmations
• Follow up on pending items
• Keep client records accurate and organized
• Assist with routine changes or service needs
• Research information when needed

What We're Looking For

• Strong communication skills
• Good organization and attention to detail
• Reliable follow-through
• Comfort working independently
• Basic familiarity with email and online systems
• Ability to manage multiple requests
• Willingness to learn

Experience in customer service, hospitality, administration, scheduling, or client support is helpful, but not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools
• Opportunities to build customer-service and coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions