Remote Customer Service Rep – Payments & Account Care

Rozgoo; United States; À distance; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) matching

PTO & holidays

Sabbatical program

Summer hours

Parental leave

DEI groups

Employee recognition

Charitable matching

Résumé du poste

Enova International is seeking a Customer Service Representative for a fully remote role across the United States. You will participate in a 4-week training program to specialize in a brand, then handle inbound customer calls with the goal of delivering exceptional service.

The position emphasizes strong communication, empathy, and the ability to thrive in a high-volume, remote work environment. A competitive hourly rate is offered, with benefits for full-time staff and opportunities for bonuses.

Qualifications

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Responsabilités

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication.
• Keep customer accounts meticulously updated with accurate information.

Connaissances

Call center experience

Communication skills

Active listening

Adaptability

Remote work experience

Description du poste

Enova International is seeking a Customer Service Representative for a fully remote role across the United States. You will participate in a 4-week training program to specialize in a brand, then handle inbound customer calls with the goal of delivering exceptional service.

The position emphasizes strong communication, empathy, and the ability to thrive in a high-volume, remote work environment. A competitive hourly rate is offered, with benefits for full-time staff and opportunities for bonuses.