NetCredit Customer Service Representative

Enova; Chicago (IL); Hybrid; USD 35,000 - 49,000; Full time

Benefits offered by this job

Hybrid schedule

Health insurance

PTO & paid holidays

Sabbatical program

Summer hours

Parental leave

DEI groups

Charitable matching

401(k) matching

Employee recognition

Job summary

Enova is seeking a Customer Service Representative to participate in a 4-week training program to specialize in a specific brand. After training, you will manage inbound calls and deliver exceptional customer service while assisting customers with payments, payment plans, and account-related needs.

The role supports hybrid in-office work Tuesday through Thursday with remote options on Mondays and Fridays. Benefits include comprehensive health plans, PTO, parental leave, and a range of employee

Qualifications

• Clear verbal communication skills and professional written communication.
• Strong active listening and empathy in customer interactions.
• Ability to multi-task in a fast-paced, high-volume call center environment.

Responsibilities

• Respond to incoming customer calls and address questions.
• Provide service and educate customers on Enova products and services.
• Handle payments, create payment plans, and resolve account-related matters.
• Deliver high-quality support with accurate, up-to-date account information.
• Maintain exceptional customer service standards through clear verbal and written communication.

Skills

Verbal communication

Written communication

Active listening

Multi-tasking

Remote work adaptability

Job description

• Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria
• As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand
• Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service
• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Benefits

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
• Health, dental, and vision insurance including mental health benefits
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Charitable matching and a paid volunteer day…Plus so much more!
• Employee recognition and rewards program
• 401(k) matching plus a roth option

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environmentsComfortable utilizing new technology and have a proven ability to excel in a remote work environmentExceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactionsProven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills