Remote Customer Service Specialist - Payments & Accounts

Enova International; Chicago (IL); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Roth option

PTO & holidays

Sabbatical

Summer hours

Parental leave

DEI groups

Recognition program

Charitable matching

Job summary

Enova International is looking for a NetCredit Customer Service Representative (Remote) based in the United States. After a 4-week training program to specialize in a brand, you will manage inbound calls and deliver exceptional customer service while assisting with payments, payment plans, and account inquiries.

This fully remote role requires excellent communication and active listening, the ability to thrive in a high-volume environment, and comfort with new technology.

Qualifications

• Prior call center experience is a plus; we value fast-paced customer service.
• Excellent communication and active listening with professionalism.
• Able to thrive in a high-volume environment with adaptability and multitasking.
• Comfortable with new technology and remote work environment.

Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfill requests, and educate on products and services.
• Support payments, create payment plans, and address account-related matters.
• Maintain high-quality service with clear verbal and written communication.
• Keep customer accounts updated with accurate information.

Skills

Call center experience

Communication skills

Active listening

Multitasking

Remote work familiar

Job description

Enova International is looking for a NetCredit Customer Service Representative (Remote) based in the United States. After a 4-week training program to specialize in a brand, you will manage inbound calls and deliver exceptional customer service while assisting with payments, payment plans, and account inquiries.

This fully remote role requires excellent communication and active listening, the ability to thrive in a high-volume environment, and comfort with new technology.