Remote Customer Service Representative I

Covia-Holdings-LLC; Concord (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

401K matching

Paid time off

Disability insurance

Employee assistance program

Job summary

Covia Innovation Center in Concord, NC is seeking a Customer Service Representative I to efficiently process orders, coordinate logistics, and advise customers of changes in a remote, fast-paced environment.

The role requires 2+ years in administrative services or account management, literacy with IFS, Salesforce, Microsoft Office, and Excel, plus strong communication and teamwork.

This position offers full-time hours, competitive benefits, and a path to grow within Covia's diverse team.

Qualifications

• Associate’s degree in business or related field; Bachelor’s Degree preferred
• 2+ years of progressive experience in administrative services and account management
• Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
• Ability to learn ERP Databases, particularly order processing and invoicing
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
• Professional telephone and email etiquette, with an outgoing personality
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
• Demonstrated experience contributing within a team of professionals to deliver set targets

Responsibilities

• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Skills

Customer service

Telephone etiquette

Email etiquette

Microsoft Office

Excel

Salesforce

IFS

ERP systems

Team player

Detail-oriented

Education

Associate’s degree in business or related field

Tools

IFS

Salesforce

Microsoft Office

ERP databases

Job description

Covia Innovation Center in Concord, NC is seeking a Customer Service Representative I to efficiently process orders, coordinate logistics, and advise customers of changes in a remote, fast-paced environment.

The role requires 2+ years in administrative services or account management, literacy with IFS, Salesforce, Microsoft Office, and Excel, plus strong communication and teamwork.

This position offers full-time hours, competitive benefits, and a path to grow within Covia's diverse team.