Customer Service & Order Fulfillment Specialist I

Covia; Nevada (IA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Excellent Healthcare Benefits

Pension Plan

Vacation + Paid Holidays

Disability, Life / AD&D, and Long-Term

Job summary

Covia is seeking a Customer Service Representative I to join the Nepheline Syenite Operations team in Havelock, ON. You will process orders, follow defined policies, and inform customers of changes impacting their expectations.

You will manage all assigned orders in a fast-paced office environment. The role emphasizes order processing accuracy, cross-functional collaboration, and effective communication with customers and internal teams.

Qualifications

• Associate’s degree in business or related field; Bachelor’s Degree preferred.
• 2+ years of progressive experience in customer service and account management.
• Proficiency in IFS, Salesforce & Microsoft Office, with Excel.
• Ability to learn ERP databases, particularly order processing and invoicing.
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders.
• Professional telephone and email etiquette, with an outgoing personality.
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment.
• Demonstrated experience contributing within a team of professionals to deliver set targets.

Responsibilities

• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Skills

Phone etiquette

Email etiquette

Team collaboration

Detail orientation

Problem solving

Education

Associate’s degree in business or related field

Bachelor’s Degree preferred

Tools

IFS

Salesforce

Microsoft Office

Excel

Job description

Covia is seeking a Customer Service Representative I to join the Nepheline Syenite Operations team in Havelock, ON. You will process orders, follow defined policies, and inform customers of changes impacting their expectations.

You will manage all assigned orders in a fast-paced office environment. The role emphasizes order processing accuracy, cross-functional collaboration, and effective communication with customers and internal teams.