Remote Customer Service Rep — Day-One Benefits (UT)

Prince Perelson & Associates; Salt Lake City (UT); Remote; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health benefits from day one

401K match

PTO

Tuition reimbursement

Casual work environment

Job summary

PrincePerelson & Associates is hiring for a Customer Service Representative to join our team, offering a work-from-home role for residents of Utah. You will handle inbound inquiries, provide accurate information, and maintain notes in the CRM.

The position emphasizes customer-centric service, quick problem resolution, and a supportive, collaborative environment. The role requires at least 1 year in a call center, excellent phone skills, and the ability to manage high volumes across chat and

Qualifications

• At least 1 year in a call center setting.
• Excellent phone communication and verbal skills.
• Familiarity with CRM systems and practices.
• Customer-centric approach with adaptability to different personalities.
• Strong multitasking abilities and time management.

Responsibilities

• Handle customer inquiries via inbound calls and provide accurate information.
• Maintain customer notes in the CRM and document interactions.
• Research and resolve inquiries or escalate when needed.
• Follow up with customers via phone, email, and chat.
• Contribute to a friendly, supportive customer service environment.

Skills

Call center experience

Phone communication

CRM familiarity

Customer-centric

Multitasking

Job description

PrincePerelson & Associates is hiring for a Customer Service Representative to join our team, offering a work-from-home role for residents of Utah. You will handle inbound inquiries, provide accurate information, and maintain notes in the CRM.

The position emphasizes customer-centric service, quick problem resolution, and a supportive, collaborative environment. The role requires at least 1 year in a call center, excellent phone skills, and the ability to manage high volumes across chat and