Education Advocate for Call Center UTAH RESIDENTS ONLY

MVA Solutions LLC; Hyde Park (UT); Remote; USD 30.000 - 45.000; Teilzeit

Benefits dieser Stelle

Competitive compensation

Fully paid bachelor’s and master’s degrees programs

Paid Time Off

Career growth opportunities

Zusammenfassung

A leading customer service firm is seeking a friendly Education Advocate to handle inbound and outbound calls while delivering a great customer service experience. The ideal candidate must be organized, calm under pressure, and preferably have previous call center experience. This is a remote position, and candidates must reside in Utah. Competitive compensation and educational benefits offered.

Qualifikationen

• You must be a resident of Utah.
• Previous experience as a Call Center Representative preferred.
• Ability to prioritize projects and manage time effectively.

Aufgaben

• Receive inbound calls and place outbound calls
• Identify the nature of the call, collect relevant information, and provide solutions
• Document all customer interactions

Kenntnisse

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Ausbildung

High school diploma or GED

Jobbeschreibung

Benefits/Perks

Competitive compensation

Fully paid bachelor’s and master’s degrees programs

Paid Time Off

Career growth opportunities

Part-time and full-time positions are available

Job Summary

We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the nature of the call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
• High school diploma or GED preferred. We have protocols for those aged 14 to 17.
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills and understanding of active listening techniques mandatory
• Ability to work well under pressure in a fast-paced environment
• Highly organized with the ability to prioritize projects and manage time effectively
• This is a remote position.