Client Representative (Recipient Experience Specialist)

O.C. Tanner; Salt Lake City (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Vision insurance

401(k)

Job summary

O.C. Tanner, a leader in enhancing workplace culture, seeks a Client Representative to provide outstanding support to clients and resolve inquiries. This full-time position offers the flexibility of a hybrid schedule, combining office and remote work. Ideal candidates will possess strong customer service and communication skills, adapting to various challenges effectively. Join a dynamic team committed to improving employee experiences globally.

Qualifications

• Experience in a customer service field.
• Excellent verbal and written communication skills.
• Ability to work in an unstructured environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues while maintaining service excellence.
• Collaborate with team members to ensure customer satisfaction.

Skills

Customer Service

Communication

Interpersonal Skills

Project Management

Tools

Microsoft Software Applications

Web Based Applications

Job description

Client Representative (Recipient Experience Specialist)

Client Representative (Recipient Experience Specialist)

6 days ago Be among the first 25 applicants

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O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Join us as we help people all over the world thrive at work.

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday & Friday from home.

Here is where we need you most:

Client Representatives provide superior service to client administrators and recipients. This position requires close contact with various sales offices, Account Representatives and Recipients. The position has impact to company's bottom line - resolving client inquiries and meeting or surpassing client expectations results in retention of our clients. A great attitude and adaptability to change are critical factors. A proven history of exceptional customer service is essential.

Mission: To delight our customers with world class customer service.

Essential duties and responsibilities:

• Respond to phone calls, emails, and chats from our customers worldwide.
• Listen, analyze, researches and resolves the concern.
• Logs within a case and provides communication of resolution back to the client.
• Expertise in over 15 software systems to use to research and find answers.
• Superior communications skills, both written and verbal, to listen, empathize, and instill confidence in the O.C. Tanner Company.
• Trained and certified on many processes and procedures to support all order related inquiries.
• Understands and follows instructions for specific client care for fortune 100 companies.
• Demonstrates high quality work.
• Utilized as interdepartmental liaison to resolve client inquiries.
• Works closely with others in the company to achieve first contact resolution.
• Other duties as assigned.

Requirements Include:

• Experience in a customer service field
• Requires PC and Microsoft software applications knowledge
• Proficient with web based applications
• Ability to read and comprehend instructions
• Excellent verbal and written communication skills required
• Outstanding interpersonal/telephone communication skills
• Team player
• Works well in an unstructured environment
• Consistent follow through and project management

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Human Resources Services

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Inferred from the description for this job

Medical insurance

Pension plan

Vision insurance

401(k)

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