Remote Customer Service Rep – $21.44/hr; Bilingual $22.07

WSP USA; Aurora (CO); Hybrid; USD 29,000 - 32,000; Full time

Job summary

WSP USA is seeking Full-Time Customer Service Representatives committed to solving problems and delivering excellent support. This role is central to maintaining high customer satisfaction and offers a clear career path with opportunities for growth within the company.

The position targets local Denver metro candidates with a 40-hour work week (Monday–Friday, 8:45 a.m.–5:15 p.m.). Training lasts ~4 weeks; on day one you report to 8900 Liberty Circle, Englewood, CO, then work remotely with

Qualifications

• Six months or more Customer Service experience required.
• Six months or more with heavy volume phone experience in a Contact/Call Center preferred.
• Excellent verbal communication skills.
• Proficient computer skills in a multi-monitor environment.
• Bilingual (English/Spanish) preferred, but not required.

Responsibilities

• Assist with Customer Service calls.
• Review license plate images and DMV information for accuracy.
• Process customer requests for new and additional transponders.
• Respond to customer emails from the Customer Service Email Inbox.
• Process inbound mail and payments, account updates.
• Process requests for new ExpressToll accounts.
• Meet or exceed performance criteria for the position.
• Maintain compliance with all company policies and procedures.
• Ability to consistently meet attendance requirements.
• Ability to achieve and maintain departmental performance standards.
• Ability to prioritize and multitask.

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Proficient computer skills

Attendance reliability

Job description

WSP USA is seeking Full-Time Customer Service Representatives committed to solving problems and delivering excellent support. This role is central to maintaining high customer satisfaction and offers a clear career path with opportunities for growth within the company.

The position targets local Denver metro candidates with a 40-hour work week (Monday–Friday, 8:45 a.m.–5:15 p.m.). Training lasts ~4 weeks; on day one you report to 8900 Liberty Circle, Englewood, CO, then work remotely with