Customer Service Representative

WSP USA; Aurora (CO); Hybrid; USD 29,000 - 32,000; Full time

Job summary

WSP USA is seeking Full-Time Customer Service Representatives committed to solving problems and delivering excellent support. This role is central to maintaining high customer satisfaction and offers a clear career path with opportunities for growth within the company.

The position targets local Denver metro candidates with a 40-hour work week (Monday–Friday, 8:45 a.m.–5:15 p.m.). Training lasts ~4 weeks; on day one you report to 8900 Liberty Circle, Englewood, CO, then work remotely with

Qualifications

• Six months or more Customer Service experience required.
• Six months or more with heavy volume phone experience in a Contact/Call Center preferred.
• Excellent verbal communication skills.
• Proficient computer skills in a multi-monitor environment.
• Bilingual (English/Spanish) preferred, but not required.

Responsibilities

• Assist with Customer Service calls.
• Review license plate images and DMV information for accuracy.
• Process customer requests for new and additional transponders.
• Respond to customer emails from the Customer Service Email Inbox.
• Process inbound mail and payments, account updates.
• Process requests for new ExpressToll accounts.
• Meet or exceed performance criteria for the position.
• Maintain compliance with all company policies and procedures.
• Ability to consistently meet attendance requirements.
• Ability to achieve and maintain departmental performance standards.
• Ability to prioritize and multitask.

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Proficient computer skills

Attendance reliability

Job description

WSP is searching for Full-Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service.

This Opportunity

Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path.

Local Denver Metro Candidates Only

Only candidates who reside in the local area will be considered for this position.

Work Schedule

• Monday through Friday

• Regular hours: 8:45 a.m. to 5:15 p.m.

• Full-time schedule: 40 hours per week

• Additional hours may be required during peak business periods

Please apply only if you can reliably commit to this schedule.

Training

• Training is approximately 4 weeks in duration

• Training hours are 8:45 a.m. to 5:15 p.m., Monday through Friday

• Attendance throughout the entire training period is required

Location & Training

On your first day, you will report to 8900 Liberty Circle, Englewood, CO 80112 to pick up company-issued equipment and complete onboarding activities.

Following your first day, both training and regular work will be conducted remotely.

To be successful in this remote environment, you must have:

• A quiet, dedicated workspace free from distractions

• A reliable high-speed internet connection capable of supporting business operations and household internet usage

If you are unsure of your internet speed, please contact your internet service provider to verify that your connection meets these requirements before applying.

Compensation

• $21.44 per hour

• $22.07 per hour for bilingual employees

WSP USA is providing the compensation range that it, in good faith, believes it may pay for this position within the state of Colorado. Compensation is based on factors including education, experience, knowledge, skills, abilities, internal equity, and geographic location. WSP USA reserves the right to offer compensation above or below the posted rate, as well as additional benefits and compensation, consistent with applicable federal, state, and local laws.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.

• Assists with Customer Service calls

• Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.

• Process customer requests for new and additional transponders.

• Respond to customer emails from the Customer Service Email Inbox

• Process inbound mail, which includes payments, account updates

• Process requests for new ExpressToll accounts

• Perform related duties as assigned by supervisor

• Meet or exceed performance criteria established for the position

• Maintain compliance with all company policies and procedures

• Ability to consistently meet attendance requirements

• Ability to achieve and maintain departmental performance standards

• Ability to prioritize and multitask

• Six (6) months or more Customer Service experience required

• Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred

• Excellent verbal communication skills

• Must be able to pass background and drug screenings

• Proficient computer skills in a multi-monitor environment

• Bilingual (English/Spanish) preferred, but not required

ESSENTIAL FUNCTIONS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

• Proficient written communication skills are essential for effective documentation and correspondence

• Regular verbal communication, active listening, and auditory comprehension to ensure effective interaction

• Proficiency in reading, documenting, and analyzing information

• Proficient in hand-eye coordination for efficient operation of computer keyboards and office equipment

• Navigating multiple screens / multiple software applications, while maintaining active conversations

• Ability to sit at workstation for extended periods of time while using computer and taking calls.

• Managing call times effectively to ensure productivity while maintaining quality service and meet necessary KPI’s.

• Ability to access, input, and retrieve information from the computer

• Primarily sedentary work but requires the ability to lift up to 10 lbs. occasionally, and to walk, stand, and carry items as needed.

SUPERVISORY RESPONSIBLITIES

This position has no supervisory responsibility.