Customer Service Representative

WSL, Inc; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Stable employment

Growth opportunities

Job summary

WSL, Inc in Denver, CO is hiring a Customer Service Representative to be the primary contact for customers, handling inquiries, orders, and coordination with warehouse and sales teams to ensure a positive experience.

This full-time role requires strong communication, basic computer skills, and a willingness to learn warehouse equipment. Bilingual English/Spanish candidates are strongly encouraged to apply, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Basic computer proficiency and data entry skills.
• Positive attitude and commitment to outstanding customer service.
• Team player who is willing to help wherever needed.
• Ability to occasionally lift up to 50 pounds.
• Willingness to be trained on warehouse equipment, including forklifts and pallet jacks.

Responsibilities

• Assist customers by phone, email, and in person.
• Process customer orders, changes, and cancellations.
• Resolve customer concerns quickly and professionally.
• Coordinate with warehouse and sales teams to ensure timely order fulfillment.
• Handle returns, exchanges, and freight-related issues.
• Maintain accurate customer records and order information.
• Assist Will-Call customers and support daily operations.
• Stay informed about company products and services.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Multitasking

Basic computer skills

Team player

Lifting up to 50 lbs

Warehouse equipment training

Education

High school diploma or equivalent

Job description

Customer Service Representative

Bilingual English/Spanish candidates are strongly encouraged to apply.

Location: Denver, CO | Job Type: Full-Time | Pay: $21.00 per hour

Join Our Team! We are seeking a motivated Customer Service Representative to serve as a primary point of contact for customers. This role supports customer inquiries, order processing, issue resolution, and coordination with warehouse and sales teams to help ensure a positive customer experience.

What You'll Do

• Assist customers by phone, email, and in person.
• Process customer orders, changes, and cancellations.
• Resolve customer concerns quickly and professionally.
• Coordinate with warehouse and sales teams to ensure timely order fulfillment.
• Handle returns, exchanges, and freight-related issues.
• Maintain accurate customer records and order information.
• Assist Will-Call customers and support daily operations.
• Stay informed about company products and services.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Basic computer proficiency and data entry skills.
• Positive attitude and commitment to outstanding customer service.
• Team player who is willing to help wherever needed.
• Ability to occasionally lift up to 50 pounds.
• Willingness to be trained on warehouse equipment, including forklifts and pallet jacks.

Why Join Us?

• Competitive pay at $21.00 per hour.
• Medical, dental, and vision benefits.
• 401(k) plan.
• Stable, full-time employment.
• Supportive team environment.
• Opportunities to learn and grow within the company.