Hybrid Customer Service Rep (Remote-friendly, Bilingual Bonus)

WSP; Concord (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

WSP in Concord, CA is seeking a Customer Service Representative I on a hybrid basis. The role combines remote work with scheduled in-office visits, including a training period onsite.

The CSR I handles inbound inquiries via phone, email, and chat, delivering friendly, efficient service that resolves issues and supports customer needs. The ideal candidate has strong communication, reliable attendance, and the ability to work in a fast-paced environment.

Qualifications

• Excellent phone etiquette and verbal communication.
• Excellent attendance and punctuality.
• Ability to work in a fast-paced environment and provide prompt service.
• Bilingual skills in Spanish, Mandarin, or Cantonese are a plus.

Responsibilities

• Serve as the primary contact for customers addressing service issues.
• Provide friendly, efficient, and effective service via phone, email, and chat.
• Educate customers on self-service options and company policies.
• Maintain accurate customer account information and assist with account openings and closures.
• Resolve product or service issues and follow up to ensure satisfaction.

Skills

Phone etiquette

Verbal communication

Attendance & punctuality

Team or自主 work

Reading and comprehension

Typing 40+ wpm

Flexible schedule

Remote work adaptability

Education

High school diploma or GED

Tools

Windows OS

Job description

WSP in Concord, CA is seeking a Customer Service Representative I on a hybrid basis. The role combines remote work with scheduled in-office visits, including a training period onsite.

The CSR I handles inbound inquiries via phone, email, and chat, delivering friendly, efficient service that resolves issues and supports customer needs. The ideal candidate has strong communication, reliable attendance, and the ability to work in a fast-paced environment.