Member Service Rep

Randstad USA; Duluth (GA); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA is seeking a remote customer service professional to join our team. The role requires in-home work with a local facility-based equipment pickup and a 12-week paid training program completed virtually.

You must live within a 2-hour drive of the local facility in Duluth, GA, have a dedicated home workspace, and a reliable hardwired internet connection. This temp-to-hire position offers growth potential and weekend coverage when production begins.

Qualifications

• 2 years of dedicated customer service experience required, recent call center experience 6+ months preferred.
• High School Diploma or GED required.
• Must live within 2-hour drive of the local facility for in-person equipment pickup.

Responsibilities

• Answer inquiries from customers and resolve issues in a fast-paced environment.
• Document conversations and actions according to standard procedures.
• Meet performance metrics including handle time and schedule adherence.
• Navigate multiple systems to access information and complete tasks.
• Support customers with billing or eligibility questions as needed.

Skills

Customer service

Call center experience

Communication skills

Education

High School Diploma or GED

Job description

Are you a customer service or call center expert ready for an exciting remote career opportunity? We are looking for friendly problem solvers who know that being the voice of a company is more than just answering a few questions on the phone. Save time and money by ditching the daily commute and working from your own home office!

We conduct an extensive 12-week paid training program to fully prepare you for success. Training is virtual, but the expectations remain high. You will be provided with key hardware like monitors and keyboards. Because this equipment must be picked up in person from our site before your first day, all candidates are required to live within a 2-hour driving radius of the local facility. You must have a dedicated, distraction-free home workspace and a reliable, hardwired internet connection. This is a temp-to-hire position where strong attendance and exceptional performance pave the direct path to permanent conversion.

salary: $17 - $18 per hour | shift: First | work hours: 7 PM - 9:30 PM | education: High School

Responsibilities

Position Overview & Responsibilities

Join a dynamic team where 100% of your time is spent interacting with people in a fast-paced environment. You will answer incoming contacts, clarify guidelines, troubleshoot complex billing or eligibility inquiries, and document conversations accurately according to standard procedures.

Daily Responsibilities

• Respond professionally to inquiries from internal and external customers.
• Research and evaluate system data to implement appropriate courses of action.
• Document customer interactions comprehensively in tracking systems.
• Meet specific metric goals, including average handle time and schedule adherence.
• Navigate multiple computer programs simultaneously with speed and accuracy.

Requirements & Qualifications

• Location: Must live within a 2-hour drive of the physical site to facilitate mandatory, in-person equipment pickup before day one.
• Experience: Minimum 2 years of dedicated customer service experience required. Recent call center experience of more than 6 months is highly preferred.
• Education: High School Diploma or GED required.
• Schedule: Must be available to work flexible schedules within operating hours, including mandatory weekend shifts upon entering production.
• Technical Setup & Environment: Must possess a secure, hardwired high-speed internet connection (minimum 20 Mbps upload/download). Wireless networks, hot spots, or 5G solutions are not permitted. A quiet workspace free from distractions is mandatory.

Essential Functions

• working weekends
• Customer Service Represent
• phone assisting
• Healthcare
• Call Center Support
• a drive near Duluth, GA (1 year of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• a 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.

Experience

• Entry Level
• 2 years

Education

• High School (required)