REMOTE Customer Service and Sales Rep

Randstad USA; Nashville (TN); Remote; USD 18,000 - 26,000; Full time

Job summary

Randstad is hiring for a fully remote customer service role supporting Whirlpool and other brands. You will complete a 4-week training, learn appliance care, and provide world-class service to customers while facilitating upsells of extended protection plans.

Qualifications include 1 year of experience, high school diploma, strong communication, and reliable internet. Work hours are 8:00 AM–6:15 PM EST, Monday–Friday, with comprehensive benefits offered.

Qualifications

• This role requires a High School diploma or GED and at least 1 year of customer service experience.
• Candidates must have intermediate computer skills and the ability to multitask across screens.
• Typing speed of 35 WPM and a functional cell phone for MFA are required.

Responsibilities

• Build rapport with consumers to establish trust and brand authority.
• Identify needs through probing questions and active listening.
• Explain protection products, subscription plans, and accessories.
• Meet sales targets and upsell according to company objectives.
• Handle inbound/outbound calls, email, or chat with professionalism.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School (required)

Job description

Join a team where you can protect appliances and build a rewarding career. Through the premier partnership between Randstad and Whirlpool, you will receive a comprehensive 4-week training program to become an expert in appliance care and consumer protection. If you are ready to turn a \"no thanks\" into a \"wow, that's a great deal\" and provide world-class service to every home, Support the world's leading appliance brands and help us deliver great service to every consumer, every time. At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans.

Compensation & Schedule

• Fully remote position, working from home
• base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
• Operational Hours: Monday - Friday, 8:00 AM - 6:15 PM EST
• Mandatory Training: Comprehensive 4-week program (8:00 AM - 5:00 PM EST)

Minimum Qualifications

• High School Diploma or GED
• At least 1 year of customer service experience
• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
• Typing speed of at least 35 error-free words per minute (WPM)
• A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
• Ability to work a full 40-hour weekly schedule within the operational hours windows
• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible

Professional Attributes That Make You A Good Fit

• Empathy & Courtesy: Ability to use \"caring phrases\" and build rapport with frustrated or confused customers.
• De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
• Communication: Command of English with excellent verbal and written communication skills.
• Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.

salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against described company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Typing Skills
• Sales Support (1 year of experience is preferred)
• Call Center Support
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level
• 1 year

Education

• High School (required)