Customer Service Professional

All State Communications, Inc.; Detroit Lakes (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive insurance coverage

401(k) program

Paid time off

Employee discounts

Free internet at home

Job summary

Arvig is seeking customer-oriented individuals to join their Detroit Lakes, MN team. As a Product Pro, you will assist customers in finding solutions and provide education on self-service tools through various communication methods. Commitment to safety and excellent communication skills are essential.

The role offers competitive pay, comprehensive insurance, a 401(k) program, and career growth opportunities within a supportive workplace culture.

Benefits designed with employee well-being in mind.

Qualifications

• Dedication to maintaining a safe environment for colleagues and customers.
• Strong ability to help others and solve problems.
• Capability to explain things clearly and in a friendly manner.
• Willingness to learn continuously.

Responsibilities

• Learn products and services.
• Help customers find solutions and educate them.
• Handle calls, chats, and emails with great communication.
• Process transactions and service orders.
• Collaborate across teams and ensure customers feel valued.

Skills

Tech-savvy problem solver

Stellar communication skills

Commitment to safety

Dependability

Resiliency

Education

High school diploma or GED

Associate's degree (a plus)

Job description

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open‑mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage – a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.

What You'll Do

• Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
• Solve Problems: Help customer find solutions, educate them on self‑service tools, and make sure they leave every interaction happy
• Stay Connected: Handle calls, chats, emails, and face‑to‑face interactions with a smile and stellar communication skills
• Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
• Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• A tech‑savvy problem solver who is passionate about helping others
• Stellar communication skills and the ability to explain things in a clear, friendly way
• Resiliency, dependability, and a commitment to continuous learning
• High school diploma or GED required; an associate's degree is a plus!

Your Schedule

Monday - Friday, 9:30 a.m. – 6:00 p.m (phone only), or 8:00 a.m. – 5:00 p.m. (retail store coverage and phone), and occasional Saturdays from 9:00 a.m. to 1:00 p.m.

The specific shift depends on the candidate's past experience, skills, and preference.

Your Location

In‑person: This position will be located in our Detroit Lakes, MN office.

Experience the Benefits of a Career with Arvig

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) – because your success is our success
• Work‑Life Balance: Prioritize your well‑being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service – because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H‑1B sponsorship due to limited H‑1B visa availability.

EOE/Disabilities/Vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.