Remote Customer Service Pro — Paid Training & Bonus

Transworld Systems Inc.; Belleville (IL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Bonus opportunity

Remote work from home

Job summary

Transworld Systems Inc. is seeking a Remote Customer Service Representative to handle inbound consumer calls and deliver prompt, accurate information.

You will document records, follow up for satisfaction, and learn all programs and procedures while maintaining professionalism and confidentiality. The role offers paid training, a flexible schedule during training, and a growth-oriented team environment with a comprehensive benefits package.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Skills

Customer service

Call center

Microsoft Office

Written communication

Teamwork

Multitasking

Confidentiality

Adaptability

Education

High School Diploma

Bachelor’s degree or equivalent

Job description

Transworld Systems Inc. is seeking a Remote Customer Service Representative to handle inbound consumer calls and deliver prompt, accurate information.

You will document records, follow up for satisfaction, and learn all programs and procedures while maintaining professionalism and confidentiality. The role offers paid training, a flexible schedule during training, and a growth-oriented team environment with a comprehensive benefits package.