Remote Customer Service Pro – Training & Growth

TSI - Transworld Systems Inc.; North Carolina; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Work from home

Paid training

Comprehensive benefits package: health

Job summary

TSI - Transworld Systems Inc. is hiring a Remote Customer Service Representative to support customers from home. You will handle inquiries, propose additional products and services, and document account information accurately in the client system.

Ideal candidates are detail-oriented with strong communication, attendance, and call-center experience, proficient in Microsoft applications, and capable of meeting performance KPIs while maintaining compliance with regulations.

Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Skills

Attention to detail

Communication skills

Attendance reliability

Call center experience

MS Office

Education

High school diploma or equivalent

Job description

TSI - Transworld Systems Inc. is hiring a Remote Customer Service Representative to support customers from home. You will handle inquiries, propose additional products and services, and document account information accurately in the client system.

Ideal candidates are detail-oriented with strong communication, attendance, and call-center experience, proficient in Microsoft applications, and capable of meeting performance KPIs while maintaining compliance with regulations.