Customer Service Representative

Nazdar Ink Technologies; Lenexa (KS); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life insurance

FSA

Paid time off

Company holidays

Job summary

Nazdar Ink Technologies is seeking a remote Customer Service Representative to support North American customers. You will handle inquiries related to pricing, availability, product recommendations, order processing, and technical assistance for printing customers.

The role requires strong customer service skills, multi-tasking ability, and experience with ERP/CRM systems. English and Spanish bilingualism is a plus, with inbound call center experience preferred.

Qualifications

• High school diploma or GED required.
• Experience with ERP/CRM and ability to learn new systems.
• 3–5 years of inbound call center customer service experience.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Answer inbound calls and engage with customers, clarifying requirements as needed.
• Serve as the first point of contact for customer and sales inquiries.
• Access CRM to resolve issues, record preferences and process transactions.
• Provide pricing quotes, product availability information, and order status updates.
• Assist with upsell/cross-sell of products and services.
• Troubleshoot basic technical problems by phone and follow up as needed.
• Contribute to process improvements and stay current on product knowledge.

Skills

Customer service

Multi-tasking

CRM software

Excel basic

Education

High School Diploma or GED

Tools

ERP/CRM systems

Job description

About The Company

Nazdar has been in business for over 100 years and is one of the leading ink manufacturers for screen and wide-format inkjet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate- Membrane Switch, Roll Label, Sign, and Textile decorating markets.

About The Job

Nazdar is actively seeking to fill an open position for a remote Customer Service Representative. Our Customer Service team provides world-class service by striving to consistently delight our customers and provide them with quality experiences. As a CSR, you will provide customer support by handling inquiries as they relate to pricing, availability, product recommendations, order processing and follow-up, and technical assistance for our printing customers across North America. Successful individuals in this role will have a passion for customer service, possess strong capabilities in multi-tasking and utilization of system resources and have worked in an inbound call center environment.

Responsibilities

• Answering inbound telephone calls and engaging in dialogue with customers, asking clarifying questions as necessary to fully understand requirements.
• Acting as the first point of contact for customer and sales team inquiries.
• Accessing customer account information in Customer Relationship Management software and making necessary entries to resolve problems, record preferences and process transactions (orders, returns, credits, etc.).
• Processing customer requests for orders, pricing quotes, availability and other information received via email, fax, phone and ecommerce for products and services.
• Increasing the customer experience by providing information on new products and services through up selling and cross-selling opportunities.
• Troubleshooting basic technical problems by phone.
• Striving for one-call resolution of customer issues and providing prompt follow-up when required.
• Making best use of all resources/tools and technology to identify, research and resolve customer issues.
• Participating in ongoing training and engaging in self-development to stay abreast of product, service, technology and process/policy changes.
• Recognizing and alerting supervisor of trends in customers’ calls.
• Recommending process improvements to improve service, efficiency and accuracy.
• Building positive and cooperative relationships with customers and coworkers.
• Meeting or exceeding required attendance, schedule adherence, quality and other productivity related goals.
• Assisting with other duties as directed by supervisor.
• Performs job according to pre-established safety, quality, and efficiency standard operating procedures.

Qualifications

• Minimum High School Education or equivalent (GED) required.
• Strong proficiency in Microsoft Excel, Word, and Outlook
• Previous experience working with an ERP or CRM and the ability to learn new systems.
• Minimum of three to five years of superior customer service experience in an inbound call center environment
• Ability to learn new technology and tasks quickly
• Bilingual in English and Spanish is a plus.
• One to three years direct experience in a printing environment is a plus.
• Solid understanding of varying types of printing products to be able to offer equivalent/alternative products when necessary is a plus.

Here’s What’s In It For You

We are an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs, and career growth opportunities.

• medical
• dental
• vision
• 401(k)
• life insurance
• flexible spending account options
• paid short-term disability
• paid long-term disability
• paid time off
• paid Company holidays

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect in a workplace people do extraordinary things.

We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest-tenured staff in the industry. We invite you to bring your skills and expertise to our team and supply the fuel for growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.