Remote Customer Service Operations Specialist

Agilent Technologies; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great training

Career development

Benefits package

Permanent contract

Pension scheme

Private health care

Job summary

Agilent Technologies is seeking a Customer Service Representative to join a multicultural team. You will work with Sales from quotation through activation of maintenance contracts in SAP, ensuring accurate information and timely responses.

The role involves interfacing with customers and internal teams to resolve inquiries, maintain data integrity, and support a high-quality customer experience in a fast-paced environment. This position offers a full-time schedule with a remote work option.

Qualifications

• Excellent English and native German required.
• Strong communication and problem-solving skills.
• Experience with SAP/CRM or similar systems preferred.
• Proactive attitude with ownership and accountability.

Responsibilities

• Process quotes and orders with accuracy and speed.
• Interface with sales and customers to provide information and resolve issues.
• Liaise between customers and internal teams (sales, service delivery) to resolve inquiries.
• Manage end-to-end customer experience in compliance with company processes.

Skills

English language

German language

Customer service

Time management

Data entry

Tools

SAP/CRM

MS Excel

Job description

Agilent Technologies is seeking a Customer Service Representative to join a multicultural team. You will work with Sales from quotation through activation of maintenance contracts in SAP, ensuring accurate information and timely responses.

The role involves interfacing with customers and internal teams to resolve inquiries, maintain data integrity, and support a high-quality customer experience in a fast-paced environment. This position offers a full-time schedule with a remote work option.