Remote Customer Success Manager — Strategy & Growth

Community Impact Foundation; Raleigh (NC); On-site; USD 85,000 - 133,000; Full time

Benefits offered by this job

Remote flexibility

Competitive benefits

Job summary

Community Impact Foundation in Raleigh, NC seeks a Customer Success Manager to drive strategy and execution for new markets in NC. You’ll bring 8+ years of experience and manage inbound/outbound engagements, renewals, and partner collaborations from a customer-centric lens.

The role offers a salary range of $85,000 to $133,000 with benefits and remote flexibility. This is a temporary position with real-time recruiting activity, and growth potential into future Customer Success roles within the

Qualifications

• 8+ years experience in customer success or related field.
• Strong communication and stakeholder management.
• Experience with Five9 or similar contact-center software.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently.
• Negotiate renewals before the contract expires.
• Map buyer pain to community impact foundation's pitch deck slide by slide.
• Walk partners through co-marketing arrangements in North Carolina.
• Utilize CRM tools to automate and scale outbound efforts.

Skills

Customer success

Remote work

Tools

Five9

Job description

Community Impact Foundation in Raleigh, NC seeks a Customer Success Manager to drive strategy and execution for new markets in NC. You’ll bring 8+ years of experience and manage inbound/outbound engagements, renewals, and partner collaborations from a customer-centric lens.

The role offers a salary range of $85,000 to $133,000 with benefits and remote flexibility. This is a temporary position with real-time recruiting activity, and growth potential into future Customer Success roles within the