Reservation Agent

SingleLiving; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company HSA contributions

Competitive PTO plan

401(k)

Job summary

SingleLiving in Orlando seeks a Reservation Agent to handle calls and emails, assist with reservations, changes, and refunds, and collect payment. You will learn Sabre/Interact/Videcom and manage bookings with discretion, maintaining confidentiality and customer-focused service.

The role requires strong communication, data accuracy, and ability to work varied hours including weekends. Onsite work and reliability are essential in a fast-paced aviation environment.

Qualifications

• Must communicate superbly in English.
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Ability to enter data precisely and prioritize attention to detail.
• Experience in customer service.
• Prior airline reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically skilled and have used technology in a professional setting.
• Ability to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Ability to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours.

Responsibilities

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes, and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to timesensitive problem situations.
• Remaining calm during adverse conditions.
• Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
• Providing conflict resolution with internal/external customer concerns and requests.
• Maintaining confidentiality for customers’ bookings and personal information.
• Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
• Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.

Skills

Excellent English communication

Attention to detail

Customer service experience

Data entry accuracy

Tech savviness

Flexible week/weekend hours

Alaska geography knowledge

Education

High school diploma or GED

Tools

Sabre/Interact/Videcom

Job description

Reports To Reservation Manager

Qualifications:

• Ability to communicate superbly in English.
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Ability to enter data precisely and prioritizes attention to detail.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically skilled and have used technology in a professional setting.
• Ability to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Ability to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours.

Duties and Responsibilities:

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes, and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to timesensitive problem situations.
• Remaining calm during adverse conditions.
• Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
• Providing conflict resolution with internal/external customer concerns and requests.
• Maintaining confidentiality for customers’ bookings and personal information.
• Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
• Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.

Supplemental Requirements:

Professional individual that can work well with others or on their own. Fast learner that can adapt to a changing priority list. Someone who shows initiative to continue learning new tasks and driven to master them. This person should be looking for long term employment and be interested in the work and the company.

Why You’ll Love Working Here:

• Join a stable, growing aviation company.
• Fastpaced, teamoriented work environment.
• Opportunity to work both abovewing and belowwing operations.
• Career growth and advancement opportunities.

Benefits (Full-Time Employees):

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel and ID90 flight perks.