Remote Customer Service & Coordination Specialist

Next Stop Travel; Grand Rapids (MI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote-friendly

Onboarding & training

Job summary

Next Stop Travel is a remote-based organization that specializes in planning and coordinating services for a broad client base. The Customer Service Representative supports client requests, coordinates service arrangements, and maintains accurate records in internal systems.

The role emphasizes attention to detail and the ability to manage multiple tasks in a structured remote environment, with onboarding and ongoing training provided to ensure smooth transitions into responsibilities.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Detail-oriented

Independent work

Tools

CRM software

Reservation systems

Job description

Next Stop Travel is a remote-based organization that specializes in planning and coordinating services for a broad client base. The Customer Service Representative supports client requests, coordinates service arrangements, and maintains accurate records in internal systems.

The role emphasizes attention to detail and the ability to manage multiple tasks in a structured remote environment, with onboarding and ongoing training provided to ensure smooth transitions into responsibilities.