Remote Customer Service Case Reopen Specialist

Hrstalentsolutions; Cleveland (OH); Remote; USD 36,000 - 38,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Case Reopening Assistant. This remote role focuses on reopening and routing follow-up messages in existing cases, ensuring information is correctly attached and authorized, and maintaining case continuity for the next reviewer.

The position emphasizes accurate summaries, structured handoffs, and careful stance on privacy while handling case history. Full-time or part-time options available with hourly pay.

Qualifications

• Ability to read and summarize conversations without losing context.
• Ability to identify what the customer message changes in the case history.
• Clear, neutral summaries of unanswered points required.

Responsibilities

• Review follow-ups and locate the existing case record.
• Verify customer authorization and record new information.
• Determine if the case should be reopened or a new request created.
• Handoff to the appropriate owner with context.
• Maintain accurate status and ownership throughout the process.

Skills

Follow conversation sequence

Compare new message with existing case

Neutral summary writing

Accurate private record handling

Attach documents properly

Identify separate issues

Ask clarifying questions when needed

Tools

Case management system

Job description

Hrstalentsolutions is seeking a Customer Service Case Reopening Assistant. This remote role focuses on reopening and routing follow-up messages in existing cases, ensuring information is correctly attached and authorized, and maintaining case continuity for the next reviewer.

The position emphasizes accurate summaries, structured handoffs, and careful stance on privacy while handling case history. Full-time or part-time options available with hourly pay.