Remote Case Reopening & Admin Assistant - Part-Time

Hrstalentsolutions; Fayetteville (NC); Remote; USD 33,000 - 47,000; Part time

Job summary

Hrstalentsolutions is seeking a Case Reopening Assistant for a part-time remote role in the United States. You review replies to closed support cases, combine new information with the prior record, and route cases according to reopening rules.

The position blends customer service with office administration. You preserve the history, avoid sending duplicate acknowledgements, and escalate urgent or sensitive concerns when required.

Responsibilities

• Review assigned replies to closed online support cases.
• Match the message to the correct customer and earlier case.
• Identify a continuing issue or a distinct new request.
• Apply the permitted reopen or linked-case status.
• Preserve the customer's new details in their own words.
• Route an urgent or sensitive concern to the designated team.
• Note the next owner and avoid duplicate acknowledgements.
• You should read a conversation thread carefully and write concise notes.

Job description

Hrstalentsolutions is seeking a Case Reopening Assistant for a part-time remote role in the United States. You review replies to closed support cases, combine new information with the prior record, and route cases according to reopening rules.

The position blends customer service with office administration. You preserve the history, avoid sending duplicate acknowledgements, and escalate urgent or sensitive concerns when required.