Remote Customer Service & Billing Specialist

CPSI; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

CPSI is hiring a Customer Service Representative to provide TruBridge Contact Center Support for Early Out Service patients in a fully remote role. Shifts are 10am-7pm CST or 11am-8pm CST, Mon-Fri.

You will handle calls, answer billing questions, set up payment plans and process payments while maintaining professional service standards. The role requires strong communication, organization, and teamwork, with emphasis on confidentiality and quality outcomes.

Qualifications

• Excellent written and oral communication skills.
• Strong organizational, multi-tasking and time-management abilities.
• Detail-oriented with the ability to see tasks through to resolution.
• Able to work independently and as part of a team.
• Experience in remote customer service is preferred.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Maintain quality customer service by following policies and procedures.
• Protect customer information and confidentiality of data.
• Assist with medical billing questions, payment plans and processing payments.
• Schedule call backs and collaborate with team members; perform additional tasks as assigned.

Skills

Communication skills

Time management

Detail oriented

Team player

Education

High School Diploma or equivalent

Job description

CPSI is hiring a Customer Service Representative to provide TruBridge Contact Center Support for Early Out Service patients in a fully remote role. Shifts are 10am-7pm CST or 11am-8pm CST, Mon-Fri.

You will handle calls, answer billing questions, set up payment plans and process payments while maintaining professional service standards. The role requires strong communication, organization, and teamwork, with emphasis on confidentiality and quality outcomes.