Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

TruBridge, Inc.; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

TruBridge, Inc. is seeking a fully remote Customer Service Representative to support clients nationwide.

You’ll handle inbound and outbound calls, assist with medical billing questions, financial assistance programs, and payment plans, while maintaining confidentiality and professional service. The role offers either 10am-7pm CST or 11am-8pm CST, Monday through Friday, with required high-speed internet and strong communication and organizational skills.

Qualifications

• Excellent written and oral communication; strong interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Detail oriented with ability to follow through to resolution.
• Ability to work independently as well as in a team.
• High-speed home internet required.

Responsibilities

• Handle inbound and outbound calls meeting production and quality standards.
• Maintain confidentiality and protect customer information.
• Assist callers with medical billing questions and financial assistance programs; set up payment plans and process payments.
• Provide courteous, professional service and resolve accounts efficiently.
• Schedule call backs and support other team members as needed.

Skills

Communication

Multitasking

Time management

Attention to detail

Teamwork

Remote work setup

High-speed internet

Education

High School Diploma

Job description

## Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CSTApply: Remote - US: Full time: Posted 16 Days Ago: JR102497The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) **OR** 11am - 8pm CST (Mon-Fri) shifts. Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:* Responsible for consistently meeting production standards for inbound and outbound calls* Responsible for consistently meeting quality assurance standards.* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.* Protects customer information by keeping all information confidential.* Processes miscellaneous paperwork and documentation.* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service* Schedules call backs as needed.* Be a collaborative team member.* Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements:Education/Experience/Certification Requirements* **MUST** be available to work 10am - 7pm CST or 11am - 8pm CST.* High-speed home internet (NOT Cell-based internet) **required**.* Ability to test home internet speed, to ensure adequate bandwidth.* Excellent communication (written and oral) and interpersonal skills.* Strong organizational, multi-tasking, and time-management skills.* Must be detail oriented and able to follow through on issues to resolution.* Must be able to act both independently and as a team member.* High School Diploma or equivalent combination of education and relevant experience needed. Preferred Qualifications:* One year or more provide customer service support over the phone in remote setting.