Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

TruBridge, Inc; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

TruBridge, Inc. is seeking a fully remote Customer Service Representative to support our contact center for Early Out Service patients. The role handles medical billing questions, payment plans, and payments while maintaining professional service.

Available shifts are 10am–7pm CST or 11am–8pm CST, Monday through Friday, with a focus on accuracy and confidentiality. Ideal candidates demonstrate excellent communication, strong organization, and the ability to work both independently and as part of

Qualifications

• Excellent written and verbal communication abilities.
• Strong organizational, multitasking, and time-management skills.
• Detail orientation with ability to follow through to resolution.
• Ability to work independently and as part of a remote team.
• Availability to work 10am–7pm CST or 11am–8pm CST.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Adhere to quality assurance standards and company policies.
• Provide information on medical billing, financial assistance, and payment plans.
• Protect patient information and maintain confidentiality.
• Update knowledge through company education opportunities.
• Process paperwork and documentation accurately.
• Schedule callbacks and collaborate with call center teams.
• Assist supervisor with additional tasks as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Team collaboration

Remote work experience

Attention to detail

Education

High School Diploma

Job description

Customer Service Representative

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements

Education/Experience/Certification Requirements MUST be available to work 10am - 7pm CST or 11am - 8pm CST.

High-speed home internet (NOT Cell-based internet) required.

Ability to test home internet speed, to ensure adequate bandwidth.

Excellent communication (written and oral) and interpersonal skills.

Strong organizational, multi-tasking, and time-management skills.

Must be detail oriented and able to follow through on issues to resolution.

Must be able to act both independently and as a team member.

High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications

• One year or more provide customer service support over the phone in remote setting.

What’s it like to work for TruBridge?

You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery.

You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently.

And you’ll contribute to supporting providers in delivering the best care possible for their communities.

Are you ready to help us clear the way for care? Explore opportunities with TruBridge.