Remote Customer Service Associate - Healthcare Support

Highmark Health; United States; Remote; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental in the United States is seeking an Associate Customer Service Representative to handle inquiries from members, groups, providers, and brokers in a remote office-based setting. You will resolve issues, process adjustments, and maintain accurate records while meeting quality standards.

The role requires at least 6 months of customer service experience, a high school diploma or GED, and may involve healthcare call-center duties.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service in a customer-facing role.
• Healthcare call-center experience is preferred.

Responsibilities

• Resolve inquiries and complaints via phone, email, or in person promptly and accurately.
• Prepare service adjustments or escalate for follow-up.
• Meet production, quality, and adherence standards; attend training.
• Escalate issues to supervisor as needed.
• Maintain accurate timekeeping and records.
• Perform other duties as assigned.

Skills

Customer service principles

Multitasking

Systems navigation

Composure under pressure

Written and verbal communication

Explain complex information

Education

High School Diploma or GED

Job description

United Concordia Dental in the United States is seeking an Associate Customer Service Representative to handle inquiries from members, groups, providers, and brokers in a remote office-based setting. You will resolve issues, process adjustments, and maintain accurate records while meeting quality standards.

The role requires at least 6 months of customer service experience, a high school diploma or GED, and may involve healthcare call-center duties.